Orders

Shipping insurance

5 / 6

Free returns

3 / 6

Insured value

$1,278.00

Order ID	Customer	Merchant	Product	Total	Status	Route products
AMZ-114-9284103	cus_8F2KQ1	Amazon	AirWave Max Headphones	$549.00	Out for delivery	InsuranceFree returns
FWD-84021	cus_8F2KQ1	Fieldwork Supply	Moraine Shell Jacket	$188.00	In transit	InsuranceFree returns
ALD-59283	cus_8F2KQ1	Alder New York	Cove Court Sneaker	$164.00	Delivered	InsuranceFree returns
OS-10482	cus_8F2KQ1	Objects & Stories	Lune Shoulder Bag	$245.00	Delivered	InsuranceFree returns
CLY-77318	cus_8F2KQ1	Clay House	Mizu Bud Vase	$86.00	Delivered	InsuranceFree returns
NTH-63104	cus_8F2KQ1	Northline Studio	Cloud Cashmere Crew	$132.00	Delayed	InsuranceFree returns

Amazon

AMZ-114-9284103

InsuranceFree returns

Customer

customer_id: cus_8F2KQ1
name: Jordan Ellis
email: jordan.ellis@example.com
address: 412 W Armitage Ave, Chicago, IL 60614

Product

name: AirWave Max Headphones
variant: Silver
quantity: 1
total: $549.00

Shipment

status: out_for_delivery
carrier: Amazon Logistics
tracking: TBA307491826500
eta: Today
delivery_scan: —

Route products

is_covered_insurance: true
insurance_fee: $16.47
insured_value: $549.00
is_covered_free_returns: false
return_window_days: 0

Claim signals

eligibility: eligible_if_late
risk_score: 0.08
merchant_reliability: 0.97
strategy: TRACK_UNTIL_PROMISE_DATE
claim_window_end: 2026-11-01

Claim decision

No decision yet.

Damaged return policy

Damaged items: photo evidence required within 48h of delivery; refund to original payment method, no return shipping needed for items under $50.

lookup_order payload (JSON)

{
  "orderID": "AMZ-114-9284103",
  "internal_id": "b4ce4cd7-e368-4d01-b6cb-92fcab598dd7",
  "customer_id": "cus_8F2KQ1",
  "customer_name": "Jordan Ellis",
  "customer_email": "jordan.ellis@example.com",
  "shipping_address": "412 W Armitage Ave, Chicago, IL 60614",
  "merchant": "Amazon",
  "order_date": "2026-09-28",
  "product_name": "AirWave Max Headphones",
  "product_variant": "Silver",
  "product_quantity": 1,
  "order_total_cents": 54900,
  "currency": "USD",
  "shipment_status": "out_for_delivery",
  "shipment_status_label": "Out for delivery",
  "carrier": "Amazon Logistics",
  "tracking_number": "TBA307491826500",
  "estimated_delivery": "Today",
  "is_covered_insurance": true,
  "insurance_fee_cents": 1647,
  "is_covered_free_returns": false,
  "return_window_days": 0,
  "claim_eligibility": "eligible_if_late",
  "insured_value_cents": 54900,
  "risk_score": 0.08,
  "merchant_reliability": 0.97,
  "delivery_scan": null,
  "suggested_strategy": "TRACK_UNTIL_PROMISE_DATE",
  "claim_window_end": "2026-11-01",
  "damaged_return_policy": "Damaged items: photo evidence required within 48h of delivery; refund to original payment method, no return shipping needed for items under $50.",
  "claim_decision": null,
  "claim_justification": null,
  "claim_decided_at": null
}